This pillow has been designed and made as an anatomically profiled 3D pillow. It is made of memory shape foam VISmemo™ which adjusts perfectly to the patient’s body shape. Thanks to its design, it provides a proper support for the neck and head.
The thermoelastic shape memory foam keeps the shape of the body for a short time after we stop putting pressure on it and slowly returns to its original form.
The cushion is equipped with a cover made of special PureMed™ fabric, which is very easy to disinfect.
P-SS-26/1 Orthopaedic Neck Pillow
All our products have a 2 year manufacturers warranty against faulty workmanship or defective/faulty parts. We will offer a 'like for like' exchange in the rare likelihood this event will occur, or alternatively we will offer a full refund of monies paid, whichever the consumer prefers.
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 42 DYOTT AVENUE, WHITTINGTON LICHFIELD STAFFORDSHIRE United Kingdom WS14 9NF.
Our products are shipped within 10 - 14 business days using the following carriers: UPS, DPD, PARCEL FORCE. This can be extended during busy periods or if items are not in stock. To return your product, you should mail your product to:42 DYOTT AVENUE, WHITTINGTON, LICHFIELD STAFFORDSHIRE United Kingdom WS14 9NF. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.